About the Role
A Post Sales Supervisor is responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customers are satisfied and that sales improves.
His/Her job description entails training, motivation, and provision of leadership to post sales team whose main objective usually is to provide high quality customer service and maximize profit through increased patronage.
Duties & Responsibilities
Train, motivate, and lead after sales teams to achieve set objectives and targets
Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Monitor contract details to notify clients of pending expiration and help process renewal
Organize promotional and marketing campaigns to create awareness and product publicity
Supervise the operations of after sales teams to ensure set targets are met
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Develop and optimize support and service processes, tools, and systems
Conduct price and contract negotiations with clients to establish contract details and attain profit margin
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all after sales activities
Ensure compliance with all general and company policies when carrying out job duties
Qualifications
Preferrably someone who stays in Taiwan
Required language(s): English and Chinese (Mandarin) both written and oral
Bachelor’s degree in marketing, business administration, economics, or in any other related business discipline
At least 1-year experience in online gaming industry
Prior experience in a management field, preferably customer relationship management
Attentive, Cautious, Optimistic and Patient
Communication Skills: Adept in interacting with customers to identify and help meet their desires
Leadership Skills: Able to coordinate and organize the activities of post sales teams to ensure client satisfaction and improved sales
Problem-solving Skills: Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction
About the Company
Inplay Matrix is a B2B sportsbook technology provider.
Inspired by the technology wave disrupting the sports betting industry, Inplay Matrix was founded in 2009 to provide online gaming startups with exciting content and cutting edge technology to match industry incumbents.
With a clear focus on innovation and customer needs, Inplay Matrix has grown to become a leading B2B provider of sports betting software to sports betting operators, big and small alike.
Our service ranges from a turnkey sportsbook with a modern UI to a managed trading API upon which to build your very own unique sportsbook UI/UX. All powered by tried and tested trading algorithms, premium data feeds, scalable infrastructure, and experienced trading and risk management teams.
With our technology, you are assured of a high quality and reliable sports betting experience for your customers.